If you’ve ever wondered who helps safeguard fairness, professionalism, and ethical practice within our association, look no further than the Professional Standards Committee. While they may work quietly behind the scenes, their role is fundamental to maintaining the integrity of our organization.
So, what do they actually do?
At its core, the Professional Standards Committee is responsible for hearing and resolving matters related to membership duties, ethical conduct, and compliance with MLS rules. When a complaint is filed—whether it’s about an alleged Code of Ethics violation or an MLS rules issue—members of this committee step in as panelists for disciplinary hearings. Confidentiality of all matters pertaining to a complaint is paramount.
These panelists are unpaid volunteers. They give their time as a true act of public service. Their job isn’t to take sides—it’s to ensure that everyone involved gets a fair, unbiased, and respectful hearing.
The Professional Standards Committee plays a crucial role in maintaining trust—within our membership and with the public. Their work helps ensure that our association remains a place where professionalism is expected, ethics are honored, and everyone has a voice.
How a Hearing Works
When a case comes in, a hearing panel is selected from committee members who haven’t been challenged by either party. Before they ever enter the hearing room, panelists must certify that they have no conflicts that would prevent them from serving impartially.
During the hearing itself, the panel makes sure the process follows the procedures laid out in the official C.A.R. Code of Ethics and Arbitration Manual. Both sides have the opportunity to present evidence, share testimony, and make their case. The panel listens closely and carefully because their role is to determine what actually happened based solely on the evidence presented.
A few important notes about hearings:
- The panel can only consider violations of Articles that are specifically cited in the complaint.
- Presentations should be clear, concise, and factual.
- Differing recollections don’t automatically mean someone isn’t telling the truth—people often remember events differently.
- Everyone is expected to maintain professionalism and decorum, even though the process can feel confrontational at times.
- Panel decisions hinge on findings of fact—carefully reasoned conclusions based on all testimony and evidence.
What Happens After the Hearing?
Once both sides have been heard, the panel has two responsibilities:
- Determine whether any violations occurred, based on the Articles cited in the complaint.
- Recommend any appropriate disciplinary action to the Board of Directors, if violations are found.
Their purpose isn’t to punish—it’s to uphold fairness, ensure accountability, require necessary education, and support the ethical practice that strengthens our entire industry.
The next time you see one of our committee members, feel free to thank them. They’re doing important, often unseen work that keeps our organization strong, fair, and respected. If you would like to join the committee, the new term begins January 1, 2026.
For more information contact CCAR Professional Standards Administrator at [email protected].
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