know the consequences!
Disciplinary consequences resulting from ethics violations vary in scope depending on the seriousness of offense which can include suspension or termination of membership rights and privileges. CCAR provides members with the education and resources they need to avoid disciplinary action and conduct business with integrity and professionalism.
disciplinary guidelines & practices
Discipline is designed to achieve several goals. First and foremost, it serves as a deterrent for future violations. It is also a binding, mechanism to promote education and awareness about the meaning and significance of the NAR REALTOR® Code of Ethics.
Disciplinary action against CCAR and MLS members is based on guidelines proscribed in the C.A.R. Ethics and Arbitration Manual, it is cumulative, and may consist of one or more of the following:
– Letter of warning
– Letter of reprimand
– Cease and desist order
– Suspension of membership
– Expulsion of membership
– Fines up to $15,000
– Required training
your pledge to realtors® + public
By signing a CCAR membership and/or MLS application form, applicants are signing a contract that requires strict adherence to the NAR Code of Ethics, the rules and bylaws of the Contra Costa Association of REALTORS® and/or CCAR Multiple Listing Service.
If found in violation of any ethical standards, rules and regulations members are subject to discipline, which can result in suspension or termination of membership rights and privileges. Ethics violations and MLS violations are all subject to discipline and enforcement by CCAR.
our pledge to you
CCAR’s highest obligation is to educate members about the rules and regulations governing their profession and to protect the due process rights of all parties involved in disputes. These include the right to a full and fair hearing before an impartial tribunal with knowledge of and an opportunity to defend against those charges.
Using information contained in a statewide database, C.A.R. publishes all ethics violations that result in reprimand, probation, suspension or expulsion or fine. Publication includes name, photo, discipline imposed and facts of a case.
CCAR Professional Standards
roles and responsibilities
The CCAR Grievance Committee is responsible for reviewing complaints and determining whether a Professional Standards hearing should be conducted or whether the complaint should be dismissed as insufficient. The Grievance Committee does not decide the ultimate issue of guilt or innocence.
The Professional Standards Committee is a group of specially trained member volunteers who act as panel members for individual hearings. Individual panels consist of four Committee members (a Presiding Officer and three panel members) who are selected on a case-by-case basis and subject to review by all parties. Other restrictions are applied.