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Home / ABOUT / RESOURCES & SERVICES / COMPLAINT FORMS

COMPLAINT FORMS

Ethics (disciplinary) complaints must be filed within 180 days after the facts constituting alleged misconduct could have been known in the exercise of reasonable diligence. After filing a formal ethics complaint, complainants can expect CCAR to follow standard procedures as established by the California Association of REALTORS Ethics & Arbitration Manual for review of alleged violations.

BEFORE FILING A COMPLAINT

Many difficulties that may arise during a real estate transaction are due to misunderstandings and miscommunication. If you have a problem with a REALTOR keep in mind that open, constructive communication often resolves questions or differences, eliminating the need for punitive action.

Consider taking the following steps before filing a formal ethics complaint: (1) Speak with your REALTOR directly about your complaint; (2) You may also speak with the principle broker from his/her real estate firm; (3) If you have additional questions, please contact CCAR: (925) 295-9220. 

LEARN MORE:

CODE OF ETHICS DEMYSTIFIED

PATHWAYS TO PROFESSIONALISM

DISCIPLINARY COMPLAINT 

Disciplinary (non-monetary) complaints refer to alleged violations of the NAR Code of Ethics and/or the CCAR MLS Rules & Regulations and membership duties. 

DISCIPLINARY COMPLAINT FILING INSTRUCTIONS

DISCIPLINARY COMPLAINT FORM (D-1)

FILING AN ANONYMOUS COMPLAINT

ETHICS ADVOCATE

Should you need assistance with the disciplinary process, CCAR will provide an Ethics Advocate to help you complete the complaint filing process and represent you throughout the disciplinary process. 

REQUEST FOR ETHICS ADVOCATE (D-23)

ETHICS ADVOCATE ACCEPTANCE FORM (D-23A)

ETHICS ADVOCATE COMMUNICATIONS FORM (D-23B)

ARBITRATION COMPLAINT 

Arbitration (monetary) complaints refer to contractual issues.  Arbitration complaints must be filed within 180 calendar days after the closing of a transaction, if any, or after the facts or circumstances constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later.

ARBITRATION FILING INSTRUCTIONS

ARBITRATION COMPLAINT FORM (MEMBERS) (A-1)

ARBITRATION COMPLAINT FORM (MEMBER OF THE PUBLIC) (PA-1)

CLIENT INFORMATION

PROCURING CAUSE GUIDELINES

CONTACT

Professional Standards 

(925) 295-9220

[email protected]

OMBUDSMAN HOTLINE

C.A.R. ombudsmen are REALTOR volunteers who are available to answer non-legal questions and assist in resolving non-legal disputes.

OMBUDSMAN HOTLINE

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TWO OFFICES TO SERVE YOU

Both offices are currently closed due to COVID-19 restrictions. All services are provided virtually.

1870 Olympic Blvd, Suite 200
Walnut Creek, CA 94596

Phone 925.295.1270
Fax 925.938.1294

423 46th Street,
Richmond, CA 94805

Phone 925.295.1270
Fax 925.938.1294

MONDAY - FRIDAY


Phone Support: 9AM - 5PM
Phone 925.295.1270
Office Hours: 9AM - 5PM


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