Ethics (disciplinary) complaints must be filed within 180 days after the facts constituting alleged misconduct could have been known in the exercise of reasonable diligence. After filing a formal ethics complaint, complainants can expect CCAR to follow standard procedures as established by the California Association of REALTORS Ethics & Arbitration Manual for review of alleged violations.
BEFORE FILING A COMPLAINT
Many difficulties that may arise during a real estate transaction are due to misunderstandings and miscommunication. If you have a problem with a REALTOR keep in mind that open, constructive communication often resolves questions or differences, eliminating the need for punitive action.
Consider taking the following steps before filing a formal ethics complaint: (1) Speak with your REALTOR directly about your complaint; (2) You may also speak with the principle broker from his/her real estate firm; (3) If you have additional questions, please contact CCAR: (925) 295-9220.
Disciplinary (non-monetary) complaints refer to alleged violations of the NAR Code of Ethics and/or the CCAR MLS Rules & Regulations and membership duties.
Should you need assistance with the disciplinary process, CCAR will provide an Ethics Advocate to help you complete the complaint filing process and represent you throughout the disciplinary process.
Arbitration (monetary) complaints refer to contractual issues. Arbitration complaints must be filed within 180 calendar days after the closing of a transaction, if any, or after the facts or circumstances constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later.
C.A.R. ombudsmen are REALTOR volunteers who are available to answer non-legal questions and assist in resolving non-legal disputes.