C.A.R. Ombudsmen are REALTORS® who volunteer to handle non-legal questions, disputes, and complaints about member conduct or transactions. They aim to enhance communication among REALTORS® and can propose resolutions for minor issues raised by clients or other members.
The C.A.R. Ombudsman Hotline, is provided free of charge to C.A.R. members. Ombudsmen function as impartial volunteers who facilitate communication, suggest potential solutions, and help prevent misunderstandings from escalating into larger disputes. They do not mediate or adjudicate disputes nor can they compel either party to take specific actions.
If you have concerns regarding a member’s professional conduct or transaction issues, or if you seek advice from a peer, Ombudsmen are available to assist.
Please Note: Ombudsmen do not provide legal advice but offer information and a neutral perspective.
For C.A.R. members interested in using this service, Ombudsman assistance can be requested at the Hotline via phone at 213.739.7227 or through the link below.
What you’ll need
If you would like ombudsman assistance, you must provide the following information:
- Your name, email, and telephone number
- Members: Your license number
Non-members: The license number of the agent who is representing you - For dispute resolution: The license number of the other party in a real estate transaction
- The topic of the matter
Anonymous
The intake coordinator requires license information to properly assign the call to an ombudsman; however, the ombudsman will not contact the REALTOR® involved unless you request such contact.
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